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Give 'em the Pickle Customer Service online
https://leadershipcenter.osu.edu/events/give-em-pickle-customer-service-online-0
We’re all in the same business, the people business. It’s not what we make or sell that’s ... critical; it’s how we take care of the people who buy it. Our job is to make customers (internal and ... extra things you do to make people happy. It may be doing something extra for a customer or sending ...
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Mission Possible: Positive Leadership
https://leadershipcenter.osu.edu/events/mission-possible-positive-leadership-13
test is to observe the way people react to you when you walk into a room. Are people happy to see you? ...
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Building Employee Engagement and Relationships Using Strengths
People who use their strengths every day are six times more likely to be engaged on the job. ...
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Communicating to be Understood online
https://leadershipcenter.osu.edu/events/communicating-be-understood-online-0
a relationship. In this workshop we will explore how people communicate differently and how you can use your ... strengths to build relationships with your team and increase people's feeling of being heard. Through ...
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Why Can't We All Just Get Along?
https://leadershipcenter.osu.edu/events/why-cant-we-all-just-get-along-1
can figure out what makes people tick and what ticks them off, you can create strategies for improving ... co-workers. • Participants will learn to value the difference among the people around them Please note, if ...
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Jeff King, Ph.D.
https://leadershipcenter.osu.edu/people/jeff-king-phd
development. Jeff's unique approach for connecting with people includes a blend of humor, creative ...
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Mission Possible: Positive Leadership
https://leadershipcenter.osu.edu/events/mission-possible-positive-leadership-14
test is to observe the way people react to you when you walk into a room. Are people happy to see you? ...
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Using Your Strengths @ Work online
https://leadershipcenter.osu.edu/events/using-your-strengths-work-online
contribution to your organization. The Gallup organization has found through its research that: People who know ...
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Mission Possible: Positive Leadership
https://leadershipcenter.osu.edu/events/mission-possible-positive-leadership-12
test is to observe the way people react to you when you walk into a room. Are people happy to see you? ...
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Change Style Preference: Strengthening Your Capacity to Lead Self & Others through Change
people; • Identifying and gaining insights to your change style preference by completing Discovery ... support them; • Recognizing common reasons people resist change and their respective implications to the ... change process; and • Developing techniques & strategies to successfully manage and lead people ...